Yours Packaging is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process and ship purchases.
Indemnification
By using Yours Packaging, you agree to indemnify and protect us from any damages, claims, or actions related to wrongful acts, intellectual property infringement, or issues with printing products.
Limitation of Liability
These claims can be based upon, arising from, and relating to wrongful acts of buyers, or issues to the printing products manufactured by us and ordered by customers:
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It infringes any patent, copyright, or other intellectual property rights of any person
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It contains material that is scandalous, obscene, defamatory, libelous, or slanderous
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Is the result of any unauthorized access to our websites password-protected areas
You shall indemnify us and hold us harmless from and against any damages, losses, expenses, and costs that may arise out of or due to claims which may include:
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Defend us against such a claim
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Paying any award or judgment
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And reimbursing us for legal costs that may incur in responding
Return and Refund Policy
If you find defects in the product or it doesn’t match your specifications, inform us within 3 working days. We may reprint the order, but you must provide digital proof of defects. If the issue is on our end, we’ll reprint;
.Our team of experts will be determining whether the defect came from us or is due to any misinformation by the clients. If it is proved on the company side, we will be reprinting your original order. But, if it is on the client’s side, all the expenses of reprinting will be paid by the client. You are also bound to return the whole order within seven working days of order delivery to avail of this entitlement.
Order Placement, Payment, and Cancellations
All prices are in USD. Full payment is required before starting work on your order. You can cancel your order within 4 hours of approving the proof, but a 5% fee will apply. We don’t guarantee cancellation beyond 24 hours.
As soon as you approve the proof, we send the printing jobs to the press department. Once you approve the proof and the job is sent to the press, you are not allowed to make changes to the artwork files and job specifications. You have a very limited time of 4 hours to cancel your order after the proof is approved. Such annulment will cost a fee of 5% of the total order sum earlier the order is negated. We do not guarantee the cancellation of your orders beyond the 24-hour limit.
Sales Tax Policy
We charge sales tax on all orders. If you’re tax-exempt, provide your certificate when placing the order.
Artwork/Files Submission
Yours Packaging creative design team makes electronic and hard copy proofs from the artwork provided by the customers. We ask you to submit artwork with a resolution of at least 300 dpi in the final format and CMYK format. In case you fail to provide artwork in CMYK format and at least 300 dpi resolution, we will not be answerable for blurred, contorted, or pixilated printing and color changes when it comes to converting your files into the CMYK format.
You are liable for providing accurate print-ready artwork including any modifications in the alignment or orientation of the pages of your submitted files. Although we take all precautionary measures to avoid the loss of your submitted artwork, we are not responsible for any loss or damage to your artwork files in the process.
Gang Printing, Overruns, and Underruns
We may use gang printing, and you may receive up to 5% extra products without additional charges.
Customer Service
We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers in regards to issues relating to the in-process order.
How to Contact US?
You can contact us via email at 786 807 6499 or mail us at sales@yourspackaging.com